We work with charities, foundations, community organizations, advocacy groups, and more. We're here to support your organization's mission – whatever it is!
Nonprofit is a tax status rather than a business model, and the organizations inside it have very different needs.
Food banks, shelters, health clinics, housing and legal services. These carry the hardest design problem in the sector, because the site serves both people in urgent need and the donors who fund the work.
Beneficiary needs generally come first: clear service information, eligibility, locations, hours, and access, written in plain language, working well on an older phone over a poor connection, and frequently in more than one language.
The inverse. The primary audience is grantseekers, so the site is about guidelines, eligibility, deadlines, application access, and a grants database. Transparency about what has been funded matters more than donation functionality, which often is not needed at all.
Built for mobilization rather than giving. Action alerts, campaign pages, legislative tracking, and petition or contact tools. Speed of publishing matters more here than almost anywhere, because the content follows a news cycle. Organizations engaged in lobbying also have activity limits and reporting obligations that shape what the site says.
Dues renewal, member directories, gated content, and chapter structure. These have more in common with a subscription business than with a charity, and platform choice should follow that.
Frequently volunteer-run with minimal budget. The most important requirement is that the site can be maintained by someone with no technical background and limited time. Building something impressive that nobody can update is a genuine failure of service here.
Ticketing, programming calendars, and membership alongside donations. See our arts and culture practice for how those differ.
Small organizations need independence and simplicity above all. Mid-size organizations need a content model that supports program growth without a rebuild. Federated organizations with chapters need governance: what national controls, what affiliates control, and where donations route.
That last question is worth settling early. Chapter donation routing is a common source of both technical complexity and organizational friction.
Accessibility, because nonprofits disproportionately serve people who need it. Plain language. Mobile performance. A giving path that works. And a site the organization can maintain with the staff it actually has rather than the staff it wishes it had.
For related reading see how we work with organizations of different sizes, or explore our nonprofit industry practice.
