Holland Living // Brand & Website

Black and white photo of a group of men in suits and ties posing indoors, some standing and some seated on a couch.Wooden surface covered with colorful graffiti messages including 'We stand with you,' 'Black Lives Matter,' 'Love you,' and a small blue cat drawing.
Kickoff
Vintage poster with a smiling soldier and text saying 'Victory Thru You! Welcome to Greensboro, N.C.'.Black and white photo of a group of men in suits and ties posing indoors, some standing and some seated on a couch.Wooden surface covered with colorful graffiti messages including 'We stand with you,' 'Black Lives Matter,' 'Love you,' and a small blue cat drawing.
Brand Identity

Project Health

On Track

Smooth Sailing - everything’s moving along as expected.

A few bumps in the road - some attention or quick decisions needed. We have a plan to get back on track!

We’ve hit a snag - there are blockers slowing things down, but we're already clearing a path forward.

Hours Used

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Tracking Nicely

Drifting off Course

Project Phase

Kickoff

Brand Identity

Website Design

Website Development

Kickoff

Brand Identity

Website Design

Website Development

Kickoff

Brand Identity

Website Design

Website Development

Your Team

Adam Phillips
Adam Phillips

Account + Strategy Lead

Ben Visser
Ben Visser

Founder + Creative Director

Chelsea Pagliuca
Chelsea Pagliuca

Project & Operations Lead

Jesse Shoffstall
Jesse Shoffstall

Junior Designer

Sandi Suter
Sandi Suter

Senior Brand Designer

Frequent Questions

Can I schedule an extra call or meeting if needed?

Yes! Just email adam@socialdesignhouse.com and we’ll find a time that works.

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Can you train my team to make website updates?

Absolutely. We can set up a training session for your team.

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How can I update my billing information?

Email billing@socialdesignhouse.com and we’ll update it securely.

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How should I share large files or images?

We primarily use Google Drive, but can accept files from whatever file sharing program works for you.

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What file formats should I send for photos or logos?

High-resolution JPG or PNG for images, and vector files (AI, EPS, or SVG) for logos.

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When will I receive invoices?

Invoices are typically sent monthly or per milestone, as outlined in your agreement. Your initial invoice includes a down payment and receipt is required in order for the project to officially start.

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Will my site be ready to go at launch?

Absolutely. When we launch, your pages, layouts, and content are all in place—optimized, tested, and ready for visitors. We take care of page setup, formatting, and internal linking so you start with a complete, fully functioning site that reflects your brand from day one.

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Will our team be able to update the site after launch?

Absolutely — that’s always our goal. We build every site so your team can easily manage and update content without touching code. You’ll be able to edit pages, add blog posts, swap photos, or update calls-to-action right from your CMS. We’ll also provide a walkthrough or training session so your team feels fully confident managing the site day to day. The SDH team also excels in ongoing support partnerships with many of our clients.

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Which communication tools do we use for this project?

We primarily use Teamwork for project communication, plus email for formal updates.

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When can I expect replies to emails or messages?

We respond within 24 hours during regular business hours M-F, 9:00 AM - 5:00 PM EST.

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What’s included in website maintenance?

Regular security updates, plugin/theme updates, backups, and basic performance checks.

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What payment methods do you accept?

We accept Card, ACH Debit, Bank Transfer (ACH Credit Transfer and Wire), and Check.

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What is AEO, and why does it matter?

‍Answer Engine Optimization (AEO) is the practice of structuring your website content so AI systems like ChatGPT, Google's AI Overviews, and Perplexity can accurately understand and cite your brand. As more customers use AI tools for research and recommendations, AEO determines whether your business shows up in those conversations. Webflow builds AEO tools directly into the platform.

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