Marketing Retainer & Website Updates

Black and white photo of a group of men in suits and ties posing indoors, some standing and some seated on a couch.Wooden surface covered with colorful graffiti messages including 'We stand with you,' 'Black Lives Matter,' 'Love you,' and a small blue cat drawing.
Vintage poster with a smiling soldier and text saying 'Victory Thru You! Welcome to Greensboro, N.C.'.Black and white photo of a group of men in suits and ties posing indoors, some standing and some seated on a couch.Wooden surface covered with colorful graffiti messages including 'We stand with you,' 'Black Lives Matter,' 'Love you,' and a small blue cat drawing.

Project Health

Smooth Sailing - everything’s moving along as expected.

A few bumps in the road - some attention or quick decisions needed. We have a plan to get back on track!

We’ve hit a snag - there are blockers slowing things down, but we're already clearing a path forward.

Hours Used

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Tracking Nicely

Drifting off Course

Project Phase

Your Team

Adam Phillips
Adam Phillips

Account + Strategy Lead

Ben Visser
Ben Visser

Founder + Creative Director

Chelsea Pagliuca
Chelsea Pagliuca

Project & Operations Lead

Taylor Foxx
Taylor Foxx

Senior Developer

Jesse Shoffstall
Jesse Shoffstall

Junior Designer

Sandi Suter
Sandi Suter

Senior Brand Designer

McKenna Brandon
McKenna Brandon

Senior UX/UI Designer

Frequent Questions

Can I schedule an extra call or meeting if needed?

Yes! Just email adam@socialdesignhouse.com and we’ll find a time that works.

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Can you collaborate with internal teams or other agency partners?

Yes. Many museums and cultural institutions have in-house communications or design staff. We're comfortable collaborating, supplementing, or providing strategic leadership where needed.

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Can you design websites with complex integrations and product demos?


Absolutely. We can build interactive websites with API integrations, live demos, and user onboarding flows.

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Can you help integrate new tools or platforms into my site later?

Absolutely — from CRMs to booking systems, we’ve got you covered.

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Do you have an in-house development team?

Yes — and they’re right here in the Carolinas. Our in-house development team collaborates closely with our designers and strategists to deliver fast, reliable work. Having the team under one roof allows for quick turnarounds, real-time collaboration, and immediate fixes when needed. No outsourcing. No waiting weeks for updates.

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How can I update my billing information?

Email billing@socialdesignhouse.com and we’ll update it securely.

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How often should I update my site for SEO purposes?

We recommend fresh content at least quarterly, but monthly updates are even better for SEO.

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Which communication tools do we use for this project?

We primarily use Teamwork for project communication, plus email for formal updates.

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When will I receive invoices?

Invoices are typically sent monthly or per milestone, as outlined in your agreement. Your initial invoice includes a down payment and receipt is required in order for the project to officially start.

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When can I expect replies to emails or messages?

We respond within 24 hours during regular business hours M-F, 9:00 AM - 5:00 PM EST.

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What’s included in website maintenance?

Regular security updates, plugin/theme updates, backups, and basic performance checks.

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