Project Health
On Track
Smooth Sailing - everything’s moving along as expected.
A few bumps in the road - some attention or quick decisions needed. We have a plan to get back on track!
We’ve hit a snag - there are blockers slowing things down, but we're already clearing a path forward.
Hours Used
/
Tracking Nicely
Drifting off Course
Project Phase
Visual Identity
Website Design
Website Development
Beta
Launch
Visual Identity
Website Design
Website Development
Beta
Launch
Visual Identity
Website Design
Website Development
Beta
Launch
Account + Strategy Lead
Founder + Creative Director
Project & Operations Lead
Senior UX/UI Designer
Senior Brand Designer
Developer
Senior Developer
Yes! Just email adam@socialdesignhouse.com and we’ll find a time that works.
Yes — we offer ongoing marketing and design support to help you launch and grow.
Absolutely. We can set up a training session for your team.
Yes, we provide post-launch maintenance and support to ensure your website continues performing at a high level.
Email billing@socialdesignhouse.com and we’ll update it securely.
The easiest way is through Figma. Please keep feedback in one place so nothing gets lost, have only one team member comment, and be as specific as you can — the more detail, the better we can nail it.
Please check your proposal for revisions included in each phase. You can find your proposal linked above. Additional rounds can be added if needed at our hourly rate.
We primarily use Google Drive, but can accept files from whatever file sharing program works for you.
High-resolution JPG or PNG for images, and vector files (AI, EPS, or SVG) for logos.
We understand things happen! If payment is late, we’ll reach out to set a new due date. Work may be paused if payments remain overdue.
No problem — we’ll let you know before we go over your included rounds so you can decide whether to add more.
We understand life happens! Just let us know as soon as possible. We’ll work with you to reschedule, update your timeline, and discuss reactivation fees.
Once your site is live, we stay connected. We can help with updates, analytics, feature enhancements, and continuous optimization. Think of SDH as your digital partner—not just a developer—helping you grow and evolve long after launch day.
We accept Card, ACH Debit, Bank Transfer (ACH Credit Transfer and Wire), and Check.
Regular security updates, plugin/theme updates, backups, and basic performance checks.
We respond within 24 hours during regular business hours M-F, 9:00 AM - 5:00 PM EST.
Invoices are typically sent monthly or per milestone, as outlined in your agreement. Your initial invoice includes a down payment and receipt is required in order for the project to officially start.
You can always find the most up-to-date version of your timeline in the client portal → Project Calendar. We’ll also give you a heads-up in our regular updates if anything shifts.
We primarily use Teamwork for project communication, plus email for formal updates.
Your main point of contact is Adam Phillips (Account & Strategy Lead). He’ll route your request to the right person on our team.
